IZQUIERDO ALONSO, M.; RUIZ ABELLAN, J.; PIÑERA LUCAS, J. T. A model of total quality management for libraries. Scire: knowledge representation and organization (ISSNe 2340-7042; ISSN 1135-3716), [S. l.], v. 2, n. 1, p. 63–92, 1996. DOI: 10.54886/scire.v2i1.1050. Disponível em: https://ibersid.eu/ojs/index.php/scire/article/view/1050. Acesso em: 3 jul. 2024.