A model of total quality management for libraries

Authors

  • Mónica Izquierdo Alonso Facultad de Ciencias de la Documentación, Universidad de Alcalá, España
  • Joaquín Ruiz Abellan Departamento de Información y Documentación, Facultad de Biblioteconomía y Documentación, Universidad de Murcia, España
  • José Tomás Piñera Lucas Departamento de Información y Documentación, Facultad de Biblioteconomía y Documentación, Universidad de Murcia, España

DOI:

https://doi.org/10.54886/scire.v2i1.1050

Abstract

In the first part of the work a series of introductory points are presented where it is stood out: on one hand, the contributions of the perspective of the Total Quality Management, in the field of the documentary services; and on the other hand, it develops, shortly, the state of the question of the investigation carried out on this topic within the Sciences of Documentation. The central part of the work is devoted to assuming the determinant activities of the total quality like hypot- Scire. 2 : 1 (en.-jun. 1996). hesis, fix the objectives and the method of the nominative model. In order to conclude, some outputs are aimed that expose the current inadequacies and problems detected in public libraries; and, like nuclear conclusion removed of our investigation, the figure of the user is enhanced: central axis of all models of total quality management. (Author)

Downloads

Download data is not yet available.

Downloads

Published

1996-06-01

How to Cite

Izquierdo Alonso, M., Ruiz Abellan, J., & Piñera Lucas, J. T. (1996). A model of total quality management for libraries. Scire: Knowledge Representation and Organization (ISSNe 2340-7042; ISSN 1135-3716), 2(1), 63–92. https://doi.org/10.54886/scire.v2i1.1050

Issue

Vol.2, N.1 (1996)

Section

Articles

License

Copyright (c) 1996 Authors retain their copyright, but transfer the exploitation rights (reproduction, distribution, public communication and transformation) to the journal in a non-exclusive way and guarantee the right to the first publication of their work to the journal, which will be simultaneously subjected to the license CC BY-NC-ND. Authors take whole personal responsibility on fulfilling all the appropiate ethical codes and laws, and obtaining all the necessary copyright permissions regarding their articles. Institutional and self- archiving is allowed and encouraged.

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

© 1996- . Authors retain their copyright, but transfer the exploitation rights (reproduction, distribution, public communication and transformation) to the journal in a non-exclusive way and guarantee the right to the first publication of their work to the journal, which will be simultaneously subjected to the license CC BY-NC-ND. Authors take whole personal responsibility on fulfilling all the appropiate ethical codes and laws, and obtaining all the necessary copyright permissions regarding their articles. Institutional and self- archiving is allowed and encouraged.