Using performance indicators for the evaluation of an online database service

Authors

  • Luis Puente Lanzarote Oficina de Referencia, Universidad Pública de Navarra, España
  • Carlos del Campo Oficina de Referencia, Universidad Pública de Navarra, España
  • Manuel Ruiz de Luzuriaga Oficina de Referencia, Universidad Pública de Navarra, España

DOI:

https://doi.org/10.54886/scire.v7i1.1142

Abstract

An evaluation model for online database services, developed in the Universidad Pública de Navarra (Spain) library reference service, is presented. The project was initiated with the definition of a set of indicators and was developed in three stages: collection of data about the environment, resources, products and activities of the service; statistics calculation; and analysis and interpretation of the information

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Published

2001-06-01

How to Cite

Puente Lanzarote, L., Campo, C. del, & Ruiz de Luzuriaga, M. (2001). Using performance indicators for the evaluation of an online database service. Scire: Knowledge Representation and Organization (ISSNe 2340-7042; ISSN 1135-3716), 7(1), 89–114. https://doi.org/10.54886/scire.v7i1.1142

Issue

Vol.7, N.1 (2001)

Section

Articles

License

Copyright (c) 2001 Authors retain their copyright, but transfer the exploitation rights (reproduction, distribution, public communication and transformation) to the journal in a non-exclusive way and guarantee the right to the first publication of their work to the journal, which will be simultaneously subjected to the license CC BY-NC-ND. Authors take whole personal responsibility on fulfilling all the appropiate ethical codes and laws, and obtaining all the necessary copyright permissions regarding their articles. Institutional and self- archiving is allowed and encouraged.

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

© 1996- . Authors retain their copyright, but transfer the exploitation rights (reproduction, distribution, public communication and transformation) to the journal in a non-exclusive way and guarantee the right to the first publication of their work to the journal, which will be simultaneously subjected to the license CC BY-NC-ND. Authors take whole personal responsibility on fulfilling all the appropiate ethical codes and laws, and obtaining all the necessary copyright permissions regarding their articles. Institutional and self- archiving is allowed and encouraged.