Construction of a conceptual model for knowledge management in an organization

Authors

  • Cássia Regina Bassan de Moraes Faculdade de Tecnologia – FATEC – Garça

DOI:

https://doi.org/10.54886/ibersid.v6i.3949

Keywords:

Conceptual model, Knowledge management, Soft system methodology, Human factor

Abstract

An organization cannot create knowledge itself appart from the persons that form it. Thus, ensuring knowledge creation means taking care of the staff development. From this principle, this research copes with the difficulty of studying the behavior and the professional attitudes of the persons involved in knowledge management, considering the existence of subjective and complex elements, which appear necessarily when dealing with people. For this reason, soft system methodology was chosen to create a model that could help in minimizing the obstacles for the effective implantation of knowledge management. The conceptual model was validated in an organization of the São Paulo state, Brazil. To conclude, the soft system methodology proved to be a practical methodology to generate a conceptual model, which was able to provide suggestions for improving knowledge management in the organization.

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Author Biography

Cássia Regina Bassan de Moraes, Faculdade de Tecnologia – FATEC – Garça

Doutora em Ciência da Informação pela FFC – Unesp – Marília. Docente da Faculdade de Tecnologia – FATEC – Garça. Coordenadora do Curso de Tecnologia em Gestão Empresarial (Processos Gerenciais) da FATEC – Garça.

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Published

2012-09-20

How to Cite

Bassan de Moraes, C. R. (2012). Construction of a conceptual model for knowledge management in an organization. Ibersid: Journal of Information and Documentation Systems (ISSNe 2174-081X; ISSN 1888-0967), 6, 153–165. https://doi.org/10.54886/ibersid.v6i.3949

Issue

Vol. 6 (2012)

Section

Case studies, research in progress, short articles and notes

License

Copyright (c) 2012 Authors retain their copyright, but transfer the exploitation rights (reproduction, distribution, public communication and transformation) to the journal in a non-exclusive way and guarantee the right to the first publication of their work to the journal, which will be simultaneously subjected to the license CC BY-NC-ND. Authors take whole personal responsibility on fulfilling all the appropiate ethical codes and laws, and obtaining all the necessary copyright permissions regarding their articles. Institutional and self- archiving is allowed and encouraged.

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

© 2007- . Authors retain their copyright, but transfer the exploitation rights (reproduction, distribution, public communication and transformation) to the journal in a non-exclusive way and guarantee the right to the first publication of their work to the journal, which will be simultaneously subjected to the license CC BY-NC-ND. Authors take whole personal responsibility on fulfilling all the appropiate ethical codes and laws, and obtaining all the necessary copyright permissions regarding their articles. Institutional and self- archiving is allowed and encouraged.