Citizen services certification: a practical experience

Authors

  • Julián Arroyo Álvarez Ayuntamiento de Valladolid (España)

DOI:

https://doi.org/10.54886/scire.v18i1.3944

Keywords:

e-Government. Local government. Government modernization. Valladolid (city council)

Abstract

In 2011, Valladolid City Council carried out a modernization process in its administrative tasks. It was focused on providing citizen services using electronic certificates and it was based in three main points:
virtual office, web portal and participation portal. This article describes the results obtained from this work and what were the objectives that have leaded this development.

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Published

2012-09-21

How to Cite

Arroyo Álvarez, J. (2012). Citizen services certification: a practical experience. Scire: Knowledge Representation and Organization (ISSNe 2340-7042; ISSN 1135-3716), 18(1), 85–89. https://doi.org/10.54886/scire.v18i1.3944

Issue

Vol.18, N.1 (2012)

Section

Research in advance, brief articles and notes

License

Copyright (c) 2012 Authors retain their copyright, but transfer the exploitation rights (reproduction, distribution, public communication and transformation) to the journal in a non-exclusive way and guarantee the right to the first publication of their work to the journal, which will be simultaneously subjected to the license CC BY-NC-ND. Authors take whole personal responsibility on fulfilling all the appropiate ethical codes and laws, and obtaining all the necessary copyright permissions regarding their articles. Institutional and self- archiving is allowed and encouraged.

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

© 1996- . Authors retain their copyright, but transfer the exploitation rights (reproduction, distribution, public communication and transformation) to the journal in a non-exclusive way and guarantee the right to the first publication of their work to the journal, which will be simultaneously subjected to the license CC BY-NC-ND. Authors take whole personal responsibility on fulfilling all the appropiate ethical codes and laws, and obtaining all the necessary copyright permissions regarding their articles. Institutional and self- archiving is allowed and encouraged.